Terms & Conditions
EL GAUCHO ARGENTINIAN STEAKHOUSE — Terms & Conditions
elgaucho.asia | Effective: June 2026 | Operated by EL GAUCHO CZ s.r.o. | Czechia
1. Introduction
Welcome to elgaucho.asia (the “Site”), operated by EL GAUCHO CZ s.r.o. (“El Gaucho”, “we”, “our”, or “us”). By accessing or using this Site, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before using any of our services.
These Terms apply to services offered through this Site, including dine-in reservations, pickup orders, online store purchases, catering enquiries, and promotional offers. Delivery services provided through third-party platforms are subject to the terms and conditions of the relevant provider.
General use of our website and digital platforms is governed by our Terms of Service.
If you do not agree to these Terms, please refrain from using the Site.
2. Reservations & Dine-In
2.1 Table Reservations
When making a reservation, please note the following:
- We will hold your reserved table for up to 15 minutes after your scheduled booking time. We cannot guarantee table availability after this period.
- Any cancellations, changes to the number of guests, or late arrival notices must be communicated at least 90 minutes before your reservation time.
- Failure to notify us within this window may result in cancellation of the reservation.
2.2 Private Dining
Our private salon at El Gaucho Dušní is available for private dining with a required set menu. The set menu is currently approximately CZK 2,500 per person, excluding beverages. The final menu and price will be confirmed at the time of booking. There is no minimum spend requirement.
Cancellation & Prepayment Policy for Private Dining:
- A prepayment will be required to confirm your reservation. The amount will be advised at the time of booking based on your party size and event requirements.
- Cancellations made at least 48 hours before the reservation time will receive a full prepayment refund.
- Cancellations made less than 48 hours before the reservation time will forfeit the prepayment.
- No-shows will forfeit the full prepayment.
3. Ordering — Dine-In, Pickup & Delivery
3.1 General
El Gaucho offers Dine-In and Pickup from our restaurants. There is no minimum order value for Pickup. Delivery may be available through third-party delivery platforms such as Wolt. Availability of each ordering channel may vary by location.
El Gaucho reserves the right to modify menu items, pricing, and product availability at any time. Product images on the Site are for illustration purposes only; actual products may vary.
3.2 Delivery
El Gaucho does not currently operate a direct delivery service in Czechia. Where delivery is available through a third-party platform such as Wolt, delivery coverage, fees, estimated delivery times, and other delivery conditions are determined by the relevant platform.
Orders placed through a third-party platform may also be subject to that platform’s own terms and conditions.
3.3 Catering & Events
For catering and event enquiries, please contact us directly. Specific terms, pricing, and any applicable requirements will be confirmed separately at the time of booking.
4. Payment
We accept the payment methods listed on the Site at checkout. By placing an order, you confirm that you are authorised to use the selected payment method.
All prices displayed on the Site are in Czech koruna (CZK) and include applicable VAT, unless otherwise clearly stated. Any additional charges applicable to an order will be displayed before the order is confirmed.
For orders placed through third-party platforms, prices and additional service or delivery fees may be determined by the relevant platform.
Payment details are processed securely through our payment providers. Payment authorisation is required when placing an online order, and your order is confirmed upon successful payment.
5. Returns & Refunds
El Gaucho is committed to delivering premium quality products. Refund and replacement requests are handled as follows:
5.1 Eligible Refunds & Replacements
- Incorrect product provided or prepared.
- Product received in a damaged, unsatisfactory, or non-conforming condition.
Customers are requested to raise any issue as soon as possible and, where reasonably possible, within 24 hours of receiving or collecting the order. Please provide photographic evidence where applicable.
5.2 Non-Eligible Refunds
- Change of mind in relation to perishable food products or products that are liable to deteriorate or expire rapidly, where the statutory right of withdrawal does not apply.
- Incorrect product selected by the customer at the time of ordering, unless otherwise required under applicable consumer law.
Nothing in these Terms limits any mandatory rights available to consumers under applicable Czech or European Union law.
5.3 How to Raise a Refund Request
To raise a refund or replacement request, please contact us at info.cz@elgaucho.eu. Please include your order reference number and, where applicable, photographic evidence of the issue.
For orders placed through a third-party delivery platform, issues relating specifically to the delivery service may also need to be raised directly with the relevant platform.
6. Food Allergies & Special Dietary Requirements
Please inform us of any allergies or dietary restrictions when placing your order online or when dining with us. We will make every reasonable effort to accommodate your requirements; however, we cannot guarantee a completely allergen-free environment. Customers with severe allergies are advised to contact us directly before placing an order.
7. Promotion or Discount
The following general terms apply to all promotional offers and discounts unless otherwise stated in the specific promotion’s terms:
- Promotions or discounts cannot be combined with any other promotions or discounts unless otherwise specified.
- Promotions or discounts may not apply on public holidays or special event days unless otherwise specified.
- El Gaucho reserves the right to modify, suspend, or terminate a promotion where reasonably necessary.
- Applicable locations, products, and ordering channels may vary by promotion.
- Promotions and promotional products are subject to availability unless a fixed end date is stated.
- Product images used in promotional materials are for illustration purposes only.
7.1 All-Time Favorites
Our All-Time Favorites selection is available at participating El Gaucho locations in Czechia. Applicable locations and ordering channels are stated with the promotion.
7.2 Super Tuesday
- Applies for Dine-In only. Pickup and third-party Delivery are not eligible for Super Tuesday.
- Book your table no later than 12:00 PM on the promotion day to avail the offer.
- Walk-in customers are not eligible for this promotion.
- Subject to availability.
- Available at participating El Gaucho locations in Czechia.
7.3 Lunch Menu
Our Lunch Menu is available for Dine-In only, daily from 12:00 PM to 5:00 PM at participating El Gaucho locations in Czechia.
7.4 Breakfast Menu
Our Breakfast Menu is available for Dine-In only, every Friday to Sunday from 9:00 AM to 12:00 PM.
Breakfast is currently available at El Gaucho Melantrichova and El Gaucho Celetná.
Contact Us
EL GAUCHO CZ s.r.o. | Czechia
Registered Office: Dušní 905/4, Praha 1, Staré Město, 110 00
Company ID (IČ): 07545193
VAT ID (DIČ): CZ07545193
Website: elgaucho.asia
Email: info.cz@elgaucho.eu
Consumers may seek out-of-court resolution of eligible consumer disputes through the Czech Trade Inspection Authority (ČOI) in accordance with applicable Czech law.